We welcome you as a valuable customer and look forward to bringing you the best service. Please note that you automatically acknowledge and agree to our service terms and conditions once you get your reservation with us.
TERMS OF BOOKING AND REMUNERATION:
You have to confirm the booking at least Ten (10) days prior to your event. This can be done at phone call or through email. Otherwise the event date will be forfeited and will be available for others. It is advised to deposit full payment at the time of reservation. In case of split payment, make sure you pay the full amount at least two weeks before your event.
ON-SITE DAMAGE AND ACCIDENTS:
Client will be liable to any damaged or lost item during his event and will cover the expenses to replace them. Any damage initiated by your guests must be covered by you.
Any directions issued by photographers, videographers, DJs or PhotoBooth assistants, during the event, are supposed to be on the said person’s own risk. The Party Energizers is not responsible for any damage or injury resulting from these directions during the event.
DESIGN CONSULTATION:
A detailed discussion is required if you want customized Photo Booths, DJ song lists, special services or Add-ons. A detailed phone call is required at least 3 weeks prior to your event. We will discuss the theme of your event and the details will help us to tailor the services for your special day.
SERVICE TERMS AND CONDITIONS:
The Party Energizers will arrive 30 minutes before your event’s starting time. The Party Energizers agrees to make sure the service remains operational for a minimum of 85% of the decided service duration. Occasionally, operations may need to be interrupted for maintenance like adjusting camera, selecting sound tracks, changing the PhotoBooth backdrop, restroom break etc.
It will be your responsibility to provide us with the required amount of power needed to operate photography, videography cameras, Photo Booths and DJ equipment.
If any gadget from the PhotoBooth, cameras or DJ’s equipment breaks down during the event or if any gadget is missing to complete the setup during installation then team may require some time to replace and get that gadget from the ware house.
If the printer fails to print out pictures on-site, The Party Energizers will provide a password protected web address to the client where their guests can log on, view their pictures and download them.
Terms and conditions for changing or canceling the booking
SCHEDULE CHANGE:
At, The Party Energizers, we try to facilitate our clients if event dates and/or time changes. It can only be possible if the required time and date is available. $100 will be charged if we have to change the date. Terms of payment (noted above) will remain in force. However due to seasonal demand we cannot guarantee revised booking.
SERVICE CANCELATION AND REFUND POLICY:
In case of cancellation of the event a Non-Refundable amount of $100 will be charged and remaining amount will be refundedback to customer’s account.
The sixty percent (60%) of the deposited amount will be refunded if and only if you cancel your reservation at least three (3) weeks before the reserved date50% of your deposit will be refunded if you cancel it (1) or two (2) weeks before the event
Customer cannot ask for a refund if the service is delayed due to the breakdown of our equipment or if we miss anything to complete the setup. We are responsible to make it up to you with the hours you paid for.
COMPLAINT REGISTRATION:
If you have any concern with the services you purchased from use, or in case of any trouble during the event, you can always get back to The Party Energizers over the call or E-mail. We assure you the complaints will be processed honestly. NO REFUND will be issued for complaints made after 24 Hours of the event.
ABOUT OUR PHOTOBOOTHS:
Our Photo Booths take about 8ft x 8ft of space for Open Air Photo Booth and 10ft x 10ft for Enclosed Photo Booth. For customers who ask for guest book, we will generally use a table from the event placed next to the booth where the book is placed for visitors to write their comments.
We will also need an additional space for our props which is about 10’x20′. You may also want to have an area for your guests to put down their drinks while they make memories. Please request 3 tables 5′ long or larger if possible. Also provide internet access if you want us to share instantly via social media or email.
If no internet is available we can upload photos within 24 hours. For an extra fee, we can provide our own Wi-Fi hotspot and upload immediately.